All the Doctors and Nurses work to appointments. Demand for appointments has increased over the years and we are constantly looking into ways we can improve the appointments system. Appointments can be made either by phone 8 am to 6pm on 01642 210220, in person at the desk, or online (please see our reception staff for details).
If you are a registered patient with our practice you can now book your appointments online. You must first call into the practice with some form of ID and ask for an application form to access online appointments. Once you have the form, go online and register. It’s as easy as that!
Same Day Appointments
Every day, Monday – Friday, we have an “on-call” doctor. He/she has appointments which are available to be booked on the day, and are intended for patients who have a condition which cannot wait until the next day. If you require a “same day” appointment and there are no appointments left, the receptionist will take your contact telephone number to enable the on-call doctor to call you back.
The doctor may be able to offer you advice over the telephone; but if he/she considers your problem to be urgent, an appointment will be offered later that same day. Alternatively, a routine appointment may be offered for an alternative day.
Routine GP appointments
These appointments are for non-urgent routine matters and management of long term problems. They are available throughout the day and can be booked in advance. If you feel your problem can be dealt with over the telephone, please ask the receptionist for a telephone consultation.
Drs Sabir, Kesavalu and Mahmood all work full time and Dr John works two days each week. If possible, it is best to see your usual doctor for all non-urgent problems to ensure continuity of care.
Sick children will be seen as soon as possible if brought to the surgery.
Please let us know in good time if you are unable to keep your appointment. Another patient may need to be seen urgently. Repeated failure to keep appointments may result in you being removed from the list.
Remember, your appointment is for ten minutes. We can only deal with one or two complaints properly in this time. If you have more than two issues to discuss with the doctor, please ask for a double appointment.
Occasionally surgeries may be running late for reasons beyond our control. Please be patient if you have to wait; it is difficult to assess how long each problem will take.