Prospect Surgery

20 Cleveland Square, Middlesbrough, TS1 2NX

Patient Participation Evaluation Report 2018

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Where is best for my care

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STAR – Local Extended GP Hours Service

If you need to see or speak to a GP between the hours of 6.00 pm and 8.00 am Monday to Friday, over the weekend or on a bank holiday, please ring 111 who will help you to access our STAR – Local Extended GP Hours Service.

Extended hours appointments for routine care only can be accessed through your GP surgery or by clicking the link below.

To learn more about our STAR – Local Extended GP Hours Service please access the following link:

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GP Mean Earnings

Please Click Here to view.

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Prospect Surgery Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31 March 2016.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online

  • to order online, view and print a list of their repeat prescriptions for

drugs, medicines or appliances

  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31 March 2016.

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Assigned GP

All patients now have a GP assigned to them. This GP is responsible for their overall care at the practice. If you wish to know who your named GP is, please ask a receptionist.

You remain registered at Prospect Surgery and are still able to make an appointment with any GP in the Practice.

If you have a preference for who you wish to have as your named GP, please let a member of staff know and we will endeavour to comply with your request.

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Medical Students

The practice is involved in the training of senior medical students attached to Durham Medial School in Stockton. You may be asked for your permission for a student to be present during your consultation. If you would prefer NOT to have a student present during your consultation with the doctor or nurse simply let the receptionist know. Your decision will not affect your care.

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Interpreter Services

If you require an interpreter to accompany you during your consultation, please advise the receptionist who will make the necessary arrangements. Please help us by giving as much notice as possible.

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Please let a member of staff know if you are a carer. Carers are often “hidden” looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

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