Appointments can be made either by phone between 8am and 6pm on 01642 210220, in person at the desk, or online for telephone calls (login to SystmOnline). You may be offered a routine appointment depending on the nature of your call or navigated to an external service.
This practice location closes at 6pm, if you need help or advice between 6pm -6.30pm your alternative practice location is Park Surgery which is located on the 1st Floor of the One Life Medical Centre, Linthorpe Road, Middlesbrough, TS1 3QY or you can call 01642 944229.
After 6.30pm, if you cannot wait until we are open at 8am the following weekday, please ring 111. In the case of an emergency please call 999.
Online Appointments
If you are a registered patient with our practice, you can now book a telephone appointment online, please note calls are all day and no set time is given. To sign up for online services we would need a form of ID or for you to confirm all of your details recorded on the system correctly, if there are any discrepancies you would be required to provide ID. It’s as easy as that!
Once you have an account use this link: Login to SystmOnline
Routine GP Appointments
These appointments are for non-urgent routine matters and management of long-term problems. They are available throughout the day and can be booked in advance.
The receptionist may offer you a telephone appointment first if you feel your problem can be dealt with over the telephone, alternatively please ask the receptionist for an appointment to come into the surgery and see a doctor. You can also book a telephone appointment online with a GP of your choice, availability depending.
Drs Sabir and Kesavalu and both work full time, Dr Ashfaq and Dr Ammar both work part time. If possible, it is best to see your usual doctor for all non-urgent problems to ensure continuity of care.
Sick children under 5 will have an appointment the same day.
Please let us know in good time if you need to cancel your appointment as another patient may need to be seen urgently. Repeated failure to keep appointments may result in you being removed from the list. We allow a 10 minute grace period if you are running late but it will be up to the clincians discretion if you can still be seen.
Remember, your appointment is for 10 minutes and we can only deal with one issue properly in this time, if you have more than one issue to discuss with the doctor, please ask for a double appointment.
Occasionally surgeries may be running late for reasons beyond our control. Please be patient if you have to wait, it is difficult to assess how long each problem will take.
Please be reminded we have a zero-tolerance policy and do not accept any abuse of any kind, this includes verbal abuse to staff.
Same Day Appointments
Every day, Monday - Friday, we have an “on-call” doctor, they have appointments which are available to be booked on the day and are intended for patients who have a condition which cannot wait until the next day. If you require a “same day” appointment and there are no appointments left, the receptionist can check availability in the Extended Access Service, or care navigate you to an external service depending on the nature of your call if it is deemed to be a routine or ongoing issue. The doctor may be able to offer you advice over the telephone or alternatively, a face-to-face appointment will be booked.
Home Visits - strictly for physically housebound patients
Patients should make every effort to come to the surgery where we have a full range of facilities available.
We are able to see 4 patients in the surgery in the time it takes for one home visit. If you feel that a home visit is necessary, it is important that you telephone the surgery before 10.30am selecting option 2 when calling.
You will be asked to give a few brief details of the illness to the receptionist so that the doctor can assess the urgency of your request. The doctor will always ring you to clarify whether a visit is necessary.
We will take calls for all emergencies at any time.
Please note that transport difficulties cannot be regarded as a reason for a home visit.
Extended Access Service (EAS)
We offer GP, ANP, nurse and HCA appointments at Park Surgery, which is located on the 1st Floor of the One Life Medical Centre, Linthorpe Road, Middlesbrough, TS1 3QY, from 6.30pm Monday - Friday and throughout the day on Saturdays.
Extended Access appointments can only be accessed via the reception team who an check availability for you.